Gentex Networks provide a unique and effective support method for our clients, with maintenance plans and response methods to fit every budget and organisation.
Gentex offer various levels of support
This is ideal if you already have an internal helpdesk system, or have minimum ongoing IT support needs. Our technicians can assist your staff with everything from a minor support issue to a major system crash.
Block Hours Support
Block hours is just like pre-paying for your mobile phone, you can buy prepaid blocks of support time at substantial discounts.
If you dont want to get cought up in any contracts or messy paperwork, you will enjoy the itemised invoice once every month.
Block hours support clients also receive strict priority over casual support customers, so you can be sure your issues are take priorty.
Scheduled Site Maintenance Support
Great for those who do not want a fully outsourced support contract, but want to keep their office site as stable as possible. We contract a regular, scheduled visit to your site where an engineer gives the site a complete health check, completes scheduled maintenance work and assigned tasks. Full Day and Half Day visits are available for weekly, fortnightly, monthly or your defined timeframes.
SLA Contract Agreements
Sometimes the only solution is to fully outsource your IT infrastructure. A Bekkers outsourced support contract provides a fixed cost maintenance plan that ensures your network is as productive and stable as possible.
What services does support entail?
Data Backup & Recovery
Virus & Spyware Removal
Internet Security & Firewalls
Website Design & Website Hosting
Server, Desktop & Laptop Support
IT Infrastructure Design, Installation & Support