Like any of our website you have a warranty period on your site, this is typically 3 months from the implementation of the LIVE website, this covers any bugs or faults should any be found, however for the most part our code is mature and stable we have a great track record. In terms of how to support, Templated packages only include email support for the first three months. All other packages include phone and email support, also for a period of 3 months, there after only email support is offered ongoing free of charge.